Question 1

Does Accofy support legacy customer accounts?

Accepted Answer

No. Accofy is built exclusively for Shopify's new customer accounts using customer account extensions, which is the platform Shopify is investing in long-term.

Question 2

Will it slow down my store?

Accepted Answer

No. Accofy runs on Shopify customer account extensions, not theme scripts, so there is zero impact on your storefront performance.

Question 3

Is there a free plan?

Accepted Answer

Yes. The Customer Dashboard and Custom Fields modules are free forever.

Question 4

Do you support Shopify Plus, B2B and Companies?

Accepted Answer

Yes. Shopify Plus customer account, B2B, and Companies are supported on the Plus plan with SSO and SLA.

Question 5

Can I translate everything?

Accepted Answer

Yes. Every Accofy module ships with a built-in translation system and supports every language Shopify supports.

Question 6

Do modules sync with customer metafields?

Accepted Answer

Yes. Custom Fields and other modules sync to native Shopify customer metafields so the data is portable across your stack.

Question 7

Can I migrate from Flits or Customer Accounts Concierge?

Accepted Answer

Yes. We provide a guided import for wishlist, custom fields, and warranty data.

Question 8

How does the warranty management Shopify module work?

Accepted Answer

Customers register eligible products, view their warranty status, and submit claims with attachments — all from inside their Shopify customer account.

Question 9

How are digital downloads delivered?

Accepted Answer

Digital downloads for Shopify are delivered on the thank-you page, order status page, and a dedicated downloads portal inside the customer account.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. All paid plans are month-to-month and you can cancel at any time.