Warranty management your customers can handle themselves.
Create flexible warranty plans, let customers register products and submit claims from their account, and manage it all from one dashboard. No theme code required.
Create warranty plans manually, by type, or by vendor
Build any number of warranty plans and assign them the way that suits your catalog. Apply plans to specific products by hand, automatically by product type, or by vendor, so the right items get the right coverage without one-by-one setup. Set duration, terms, and pricing per plan from the Accofy dashboard.
Built for merchants, loved by customers
Claim management
Review, approve, reject, or request more information on every claim from one admin, with full history and notes.
Customizable widgets
Style the product, cart, and account widgets to match your brand, including copy, layout, colours, and which plans show.
Customer claim page
A dedicated claim page in the new customer account lets customers file and track claims without contacting support.
Translation support
Translate every label, button, and message per language in the app, and serve global customers in their own language.
A self-serve claim page inside the new customer account
Customers see their active warranties and submit claims straight from their Shopify account, with no email back-and-forth. They pick the order, choose a reason, upload photos or documents, and track claim status in real time. You manage and resolve every claim from the Accofy admin.
A warranty widget on your product and cart pages
Surface warranty plans where customers decide, on the product page and in the cart. The widget is fully customizable down to layout, copy, colours, and which plans appear. Customers can opt into paid coverage at checkout, which lifts average order value while protecting their purchase.
Common questions
How do I assign warranty plans to products?
Three ways: pick products manually, assign automatically by product type, or assign by vendor. Mix and match across plans so the right coverage applies without per-product setup.
Where do customers submit a warranty claim?
From a dedicated claim page inside the new customer account. Customers select the order, choose a reason, upload supporting files, and track status, with no email or support ticket needed.
Can I show warranty options on the product and cart pages?
Yes. Place the warranty widget on product and cart pages, with full control over layout, copy, colours, and which plans appear, so customers can opt into coverage before checkout.
Can warranty plans be auto-activated?
Yes. Set rules per product, vendor, or type and eligible orders activate automatically. You can also activate manually for special cases.
Does the warranty module support multiple languages?
Yes. Every label, button, and customer-facing message can be translated per language directly from the app.